As part of our efforts to create positive changes today for a better tomorrow, we’re looking closely at our sustainability. This includes a process to begin removing the swing tags from our items. You’ll see in the product descriptions if an item will arrive without a tag. Instead of a tag, You’ll see a label sewn next to the care label. This is so we can scan the item back should it be returned to us. Removing swing tags is just one step, alongside removing returns cards from our orders and providing more printless options, in striving to do the right thing and improve our impact on the world around us.

Anything accidentally or incorrectly returned our way (that’s not a Suave Vera item) will be the responsibility of the sender, not Suave Vera.

All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order. Once you have placed an order with SUAVE VERA, you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it and are processing it. We reserve the right not to accept your order in the event that the items ordered are out of stock or do not satisfy our quality control standards and are withdrawn by us.

You can return ALL ITEMS from your order. But please see the below items for ANY EXCEPTIONS to this rule:

Women’s swimwear can only be returned if the hygiene seal is still intact.

Underwear can be returned as long as the hygiene strip has not been removed.

Socks can be returned if they are sealed in their original packaging.

If an item is marked as Final Sale, this item is non-returnable.

Face masks cannot be returned or refunded due to health protection reasons.

Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!

* Please note that In order to receive a full refund, all items must be returned to us UNWORN/UNUSED and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund. All items are inspected on return *

Read our full Returns Policy CLICK HERE.

Refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

We only replace items if they are defective or damaged. Exchanges are currently available in the United States and Canada and must be done within 5 days of receiving your order.